Skip to content

Refund and Returns Policy

Privacy Policy

Effective Date: Jan 01 2024

  1. Introduction

Welcome to Dancing Dots. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (www.dancingdots.co.uk) and tell you about your privacy rights and how the law protects you.

  1. Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: first name, last name, username or similar identifier.
  • Contact Data: email address, telephone numbers.
  • Technical Data: internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: information about how you use our website, products, and services.
  • Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.
  1. How We Collect Your Data

We use different methods to collect data from and about you including:

  • Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
  • Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.
  1. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To register you as a new customer.
  • To process and deliver your order.
  • To manage your relationship with us.
  • To administer and protect our business and this website.
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
  • To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
  • To make suggestions and recommendations to you about goods or services that may be of interest to you.
  1. Disclosures of Your Personal Data

We may share your personal data with third parties for the purposes set out in section 4. These third parties include:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.
  • We may share certain personal information with trusted third-party service providers who assist us in operating our company, processing payments, managing our website, or conducting business-related activities. These providers are bound by confidentiality agreements and are not allowed to use your information for any other purpose.
  • Dancing Dots takes reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet or electronic storage can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Refund Policy

Effective Date: (Jan 01 2024)

At Dancing Dots, we are committed to providing high-quality digital products to help you succeed in your pre-school dance classes. Due to the nature of our products being digital downloads, we have established the following refund policy:

  1. Digital Products

All of our products, including syllabi, music, logos, advertising material, and child reward charts, are delivered as digital downloads. Once the purchase is completed, you will receive immediate access to the intellectual property.

  1. No Refunds

As our products are digital and the intellectual property is shared upon purchase, we cannot offer refunds. This policy is in place because, once the product is downloaded, it cannot be returned in the same way as a physical product.

  1. Product Issues

If you encounter any issues with your purchase, such as technical difficulties or incomplete downloads, please contact us immediately at [hello@dancingdots.co.uk. We are dedicated to resolving any problems to ensure you receive the full value of your purchase.

  1. Customer Satisfaction

Your satisfaction is important to us. While we do not offer refunds, we are committed to providing excellent customer service and support. If you have any questions or concerns about our products, please reach out to us, and we will do our best to assist you.

  1. Contact Us

If you have any questions about our refund policy, please contact us at:

  • Email: [hello@dancingdots.co.uk]

Thank you for your understanding and for choosing Dancing Dots for your pre-school dance class needs.